EXCHANGES, RETURNS AND CANCELLATIONS
If you want to make an exchange, return or cancel an article purchased in the online shop of Cowboy Boots Portugalstore, you must previously contact Cowboy Boots Portugalthrough the e-mail: portugalcowboyboots@gmail.comor by filling in the form belowwith information on the order number, the article to be returned and the reason for the exchange or return, in order to receive the necessary instructions. The customer can cancel an order before it has been shipped, for this the customer must communicate their intention to cancel, by contact form, or by email: portugalcowboyboots@gmail.com A Cowboy Boots Portugal is committed to refund the customer within a maximum of 14 days by the payment method used by the customer or in the impossibility by Bank Transfer.
All items purchased in the online shop of Cowboy Boots Portugalcan be exchanged within 14 days from the date of receipt of the same, provided that they meet the following criteria: They must be in the same conditions as when sold, unused, with original labels and without any use or damage. They must be properly packed in their original packaging and with the purchase invoice attached to the articles. The shipping costs for the exchange/return are the responsibility of the client. Once we receive the returned order and confirm the conditions for exchange or return, the Cowboy Boots Portugal will proceed to refund the amount corresponding to the returned article, through bank transfer.
Important: Any fitting should be done on carpet or rug.
If the returned items do not meet the exchange/return requirements, the Cowboy Boots Portugalreserves the right to not accept the exchange/return and to refuse reimbursement.
All items purchased in the online shop of Cowboy Boots Portugalcan be exchanged within 14 days from the date of receipt of the same, provided that they meet the following criteria: They must be in the same conditions as when sold, unused, with original labels and without any use or damage. They must be properly packed in their original packaging and with the purchase invoice attached to the articles. The shipping costs for the exchange/return are the responsibility of the client. Once we receive the returned order and confirm the conditions for exchange or return, the Cowboy Boots Portugal will proceed to refund the amount corresponding to the returned article, through bank transfer.
Important: Any fitting should be done on carpet or rug.
If the returned items do not meet the exchange/return requirements, the Cowboy Boots Portugalreserves the right to not accept the exchange/return and to refuse reimbursement.